Privacy Policy

Future Hotels Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations in relation to the personal information we collect. We are committed to collecting and using your personal information in accordance with the Australian Privacy Principles.

When we collect personal information, we’re required to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

Collection of Information

We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. This may be by way of individuals completing forms within the hotel, making an enquiry or booking, contacting us by telephone, mail, email, or directly through our website.

What information we collect will depend on the services we are providing you. Information that we typically collect may include: –

• Personal details such as your full name and date of birth; and
• Contact details such as your contact number, email address and address.

Where reasonable and practicable to do so, we will collect your personal information directly from you. However, in some circumstances we may be provided with information by third parties.

What do we do with your Personal Information and why do we collect it?

We may use your personal information to:

• contact you via the contact details you have provided, or we have collected;
• periodically send you promotional emails; and
• respond to your comments, questions or other enquiries.

From time to time we may also use your personal information to contact you for market research purposes.  We may contact you by email, telephone or via the contact details you have provided. 

You may elect to restrict the use of your personal information by notifying us via our contact details that you do not consent to the use of your personal information for direct marketing purposes.

How do we store your Personal Information?

We may store your personal information electronically in our IT systems and databases and in hard copy files.

We take reasonable precautions to protect your personal information and follow the industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered or destroyed. 

Who will we disclose your Personal Information to?

We will not disclose your Personal Information for a purpose other than one which is set out in this Privacy Policy unless:

• you consent to the use or disclosure of the personal information;
• the use or disclosure of the personal information is required or authorised by or under an Australian law or a court/tribunal order;
• a permitted general situation exists in relation to the use or disclosure of the Personal Information by us; or
• there is a purpose allowed by the Australian Privacy Principles.

Destruction of Information

When the personal information we hold is no longer needed or required to be held it is destroyed in a secure manner and de-identified where possible.

Access to information and your rights

You may request access to, or correction of, the personal information we hold about you by contacting us via our contact details set out below.

Changes to this Privacy Policy and Terms and Conditions

From time to time it may be necessary for us to review and revise this Terms of Use and/or Privacy Policy. We reserve the right to amend this Terms of Use and/or Privacy Policy at any time and to notify you by posting an updated version of the Terms of Use and/or Privacy Policy on our website. You should periodically refer to the document.

Contact us

If you have any questions in relation to this Terms of Use or Privacy Policy or in relation to the manner in which we collect or hold your Personal Information, please contact us via the following contact details: